Return & Refund Policy

Return Policy

At Vedapulse, we strive to provide high-quality herbal and wellness products. If you receive a product that is damaged, defective, incorrect, or if you wish to return an eligible unopened product, we are here to assist you.

Eligible Returns

A return request may be accepted if any of the following conditions apply:

• The product was damaged during delivery.
• The product is defective or has a manufacturing defect.
• You received the wrong product.
• The product is unused, unopened, in its original packaging, and the return request is made within the eligible return period.

Return Window

Return requests must be submitted within 3 days of the delivery date.

Return Conditions

To be eligible for a return, the product must:

• Be unused and unopened.
• Be in its original packaging with all labels intact.
• Be accompanied by a valid proof of purchase (Order ID or Invoice).
• Be returned in resalable condition unless the item is damaged or defective.

For health, safety, and hygiene reasons, opened or used herbal and wellness consumable products cannot be returned unless they are:

• Damaged during delivery,
• Defective, or
• Incorrectly delivered.

Return Request Process

Before returning any product, customers must contact our customer support team.

Once the return request is reviewed and approved, Vedapulse will provide the appropriate return instructions and return address via email or WhatsApp.

Returns sent without prior approval may not be accepted.

Return Method

Approved returns can be completed through:

• Courier / Ship-back
• Courier Pickup (where available)

Return Shipping Cost

For approved returns involving damaged, defective, or incorrectly delivered products, the return shipping cost will be reimbursed or arranged by Vedapulse, subject to verification.

If a return does not meet the eligibility criteria mentioned in this policy, any shipping charges incurred for returning the product may be the customer's responsibility.

Refund Policy

Refunds are processed only after the returned product has been received, inspected, and approved by our quality team.

Refund Eligibility

Refunds may be issued for:

• Damaged products
• Defective products
• Incorrectly delivered products
• Eligible unopened products returned within the applicable return window

Refund Method

Approved refunds will be processed to the original payment method used during the purchase.

For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or another mutually agreed refund method after successful verification.

Refund Processing Time

Approved refunds are generally processed within 5–7 business days after the returned product has been received and successfully inspected.

The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

Non-Returnable Items

The following products are not eligible for return:

• Opened herbal supplements
• Used wellness products
• Products returned after the 3-day return period
• Products damaged due to misuse, improper storage, or accidental damage
• Products without original packaging or proof of purchase

Customer Support

If you need assistance regarding a return or refund, please contact us before sending any product.

Email: contactvedapulse@gmail.com

Phone: +91 9266511852

Return Address

Vedapulse (Carewell Herbs)

Plot No. 2, Sector 71,

Khewat No. 203, Mujheri Road,

Near Leelavati Enclave,

Faridabad, Haryana – 121004

India

Important Notice

Vedapulse reserves the right to inspect all returned products before approving a refund or replacement.

Any return request that does not comply with the conditions outlined in this Return & Refund Policy may be declined.